Do you ship internationally?

Yes. We currently ship to over 100 countries. To know if we ship to your country, simply proceed to checkout. Our website will only offer you shipping options if we can ship to your country.

I just placed an order. When will it ship?

All orders are processed within 24 hours and dispatched within 2-3 business days. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

How long will my order take to arrive?

Our current standard shipping estimates for the United States, Europe, Canada, and Australia are 7-21 business days from your order being dispatched. Shipping to all other countries may take 2-4 weeks depending on the region.

ChicaBun is not responsible for shipping delays by the carrier. Shipping delays are not grounds for a refund.

To read our full Shipping Policy, click here.

Will I be able to track my order?

Yes. All orders are shipped with tracking information, which will be sent to the email address left during checkout as soon as this has been dispatched.

If you have ordered more than one item, these may be sent separately. When this happens, you will receive tracking information for each individual item, and they may be delivered at different times.

You can track your order here.

I mistakenly used an old/wrong address. What can I do?

We can correct a wrong address within 24 hours of placing your order. After 24 hours, we will do our best to help you change the address but cannot guarantee it will be possible. In this case, we will provide you with instructions on how to contact the courier to resolve this issue.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email or email us directly with the correct information as soon as possible.

Can I cancel my order?

Yes. All orders have a 24-hour cancellation window. If you request a cancellation within 24 hours of your order being placed, this will be processed immediately.

After 24 hours your order is processed through our facility and cannot be cancelled. If this happens, you may return your order upon receipt.

If you need to cancel or return your order, email us at or fill in our Contact form here.

For more information on Refunds and Returns, click here.

Can I return my order?

Yes, we offer returns under several circumstances.

Please note all returns must be communicated directly with our team before returning your order. To start a return, contact us at and a member of our team will assist you with the process.

Change of mind: We accept returns due to change of mind within 14 days of your order being delivered. Products must be in original condition, unworn and must be returned in its original packaging. Return shipping costs on returns due to change of mind will be covered by the customer.

Size exchanges: We offer free size exchanges on any footwear orders. All exchanges must be requested within 7 days of delivery, and footwear must be in original conditions and in original box. Only exchanges are applicable on orders with sizing issues.

Color exchanges: We do not offer exchanges for different colors. Please check the color of your footwear carefully before ordering.

Is it safe to pay with debit/credit cards on your website?

Yes. We use SSL encrypted checkout to ensure a safe and secure shopping experience. We do not have access to your payment information, and we do not store any payment details.

I only received part of my order. Where is the rest?

If you have ordered more than one item, these may be sent separately. When this happens, you will receive tracking information for each individual item, and they may be delivered at different times.

Please allow a few extra days for the rest of your items to arrive. If you believe part of your order may have been lost, contact us at and our Customer Support team will be happy to help you.

My question wasn't answered. What can I do?

If your question wasn't answered, contact us at and our team will be happy to help. Our Customer Service team is available 24/7 and will reply within 24 hours.